Return Policy

Your request for a refund or exchange must be received within 7 days of your purchase. After 7 days have gone by since your purchase, I can’t offer you a refund or exchange. I offer store credit only.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Non-returnable items: downloadable products are not returnable and no refunds or exchanges can be made for downloadable purchases.

To complete your return, I require the receipt or proof of purchase.

Once your return is received and inspected, wI will send you an email to notify you that I have received your returned item and the status of the return request.

If approved, your refund will be immediately processed, and a store credit in the amount of your purchase will be issued. You may use this credit as soon as your return merchandise is received.

Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping: to return your product, you should mail your product to: 458 Old Petersham Rd., Barre, MA, 01005. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. I cannot process a refund or exchange without a valid email address.

If you have any questions about the return policy, please email me: sales@misophoniashop.com