Return Policy

Your request for a refund or exchange must be received within 7 days of your purchase. After 7 days have gone by since your purchase, I can’t offer you a refund or exchange. I offer store credit only.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Non-returnable items: downloadable products are not returnable and no refunds or exchanges can be made for downloadable purchases.

To complete your return, I require the receipt or proof of purchase.

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and the status of the return request.

If approved, your refund will be immediately processed, and a store credit in the amount of your purchase will be issued. You may use this credit as soon as your return merchandise is received.

Sale items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping: to return your product, you should mail your product to 458 Old Petersham Rd., Barre, MA, 01005. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. I cannot process a refund or exchange without a valid email address.

If you have any questions about the return policy, please email me: sales@misophoniashop.com